GTX Centre manages the back-end processes for businesses worldwide. We can build a customized outsourcing solution that will not only reduce your costs, but also increase efficiency, so you can focus on growing your business.
We listen to the client needs, values innovation in process development and solve client problems with simplicity in back-end process design and execution.
Our expertise includes but is not limited to:
- Making travel reservations (flight, hotel, car rental, cruises and packages)
- Supporting customer inquiries
- Accepting credit card payments and working on different payment gateways
- Leveraging multiple market requirements with our global footprint
- Supporting – ticketing, voids, amendments, exchanges, refunds, ADM etc.
- Providing helpdesk services with a full-time, dedicated staff
Our travel clients benefit from our unique integrated service model that seamlessly and strategically integrates their front and back office business operations. We pride ourselves on the measurable improvement metrics we provide our travel clients with, including enhanced customer experience and satisfaction, increased revenue, and reduced costs.